TERMS OF SERVICE
Introduction
Jess Manton Specialist Education Services (‘we’, ‘our’, or ‘us’) is owned and operated by Jessica Manton ABN 71605431663.
We are committed to providing quality specialist education services to students and their families. These Terms of Service outline the conditions under which our services are provided, including enrolment, fees, attendance, cancellations, privacy and other requirements.
By engaging our services, you agree to be bound by these Terms of Service and our Privacy Policy, available at jessmantonses.com.
Please read both documents carefully.
Disclosure of Personal Information
Jess Manton Specialist Education Services handles personal information in accordance with applicable Australian privacy legislation.
The information you provide may be used for administrative and billing purposes, communication regarding your child’s learning and progress, communication with relevant teachers or other professionals where consent has been provided, and security and workplace safety purposes.
There may be circumstances in which we are required or permitted by law to disclose information without consent, including where disclosure is required by law or where there are concerns regarding the safety or welfare of a child or another person.
Information may be accessed by people working for or on behalf of Jess Manton Specialist Education Services where reasonably required to provide or administer our services. This may include the owner, educators, administrative staff and relevant professional or service providers.
Our Obligations
We will be available to provide sessions at the times agreed with families. Our educators will undertake appropriate preparation and structure sessions according to the learning needs of the students participating.
We will participate fully and professionally in all sessions and use appropriate evidence-informed teaching approaches and resources to support student learning.
We will not complete homework, assessments or assignments on behalf of students, but may provide explicit teaching, guidance and feedback to support students in developing the skills required to complete these tasks independently.
While we cannot guarantee a particular academic outcome or rate of progress, our aim is to develop students’ skills and understanding through targeted instruction and intervention.
Progress updates may be provided as appropriate throughout a student’s enrolment.
Enrolment and Term Commitment
Enrolment with Jess Manton Specialist Education Services is offered on a term-by-term basis.
When a student accepts a regular session time, that place is reserved for them for the duration of the agreed term.
Our teaching terms generally consist of 10 weeks of scheduled sessions, although the number of sessions may vary depending on school term dates, public holidays and planned service closures. Term dates will be communicated to families prior to the beginning of each term.
Students are expected to remain enrolled for the full term for which they have accepted a place.
If a family chooses to withdraw a student during the term, 50% of the fees for the remaining scheduled sessions for that term will be payable, unless otherwise agreed with Jess Manton Specialist Education Services.
Fees and Payments
When engaging our services, you agree to pay the applicable fees as they fall due.
Unless otherwise advised, sessions are invoiced weekly, with payment due within seven days of the invoice being issued.
All fees are inclusive of GST unless stated otherwise.
Payment can be made via direct bank transfer or Stripe. Once paid, receipts can be accessed via the Xero link provided with the invoice.
Session fees include the scheduled teaching session as well as reasonable preparation, communication regarding your child’s learning and progress, and activities or recommendations that may be provided to support learning at home.
If an invoice remains unpaid 14 days after its due date, a one-off $20 late payment fee may be added to that invoice. The late payment fee applies separately to each invoice that becomes 14 days overdue.
We reserve the right to pause a student’s access to services while an account remains overdue, unless an alternative payment arrangement has been agreed with us.
During a pause in services due to non-payment, the student remains enrolled and their regular session time and place continue to be reserved. As this place is not made available to another student during this period, fees may continue to apply in accordance with the student’s enrolment arrangement.
If an account remains unpaid after services have been paused, we may terminate the student’s enrolment and offer the place to another student. No fees for sessions scheduled after the effective date of termination will be charged.
Public Holidays and Service Closures
Sessions do not ordinarily take place on NSW public holidays.
Families will be advised of relevant public holidays and planned service closures when term dates are communicated. Sessions that are not scheduled because of a public holiday or planned service closure will not be charged.
Attendance and Cancellation Policy
When engaging with our service, families are reserving a regular place in a scheduled program for the duration of the school term.
Regular attendance is important for intervention, and families are encouraged to prioritise scheduled sessions wherever possible.
Cancellation arrangements differ between micro-group and individual sessions because of the way these services are structured.
Micro-group Sessions
Micro-group enrolment is a commitment for the full term.
Students are carefully matched according to their learning needs and are allocated a specific place within a scheduled group. That place is reserved for the student for the duration of the term.
If one student is absent, the micro-group session still goes ahead. The educator remains scheduled and is paid for the session, and the absent student’s place cannot reasonably be offered to another student for that week.
For this reason, micro-group fees remain payable when a student is unable to attend a scheduled session.
We are unable to provide refunds, credits, fee reductions or make-up sessions for student absences from micro-groups, including absences due to illness, holidays, school activities, family commitments or other personal circumstances.
We encourage families to make the most of the relatively short intervention period by prioritising regular attendance wherever possible, particularly during busy school terms.
If Jess Manton Specialist Education Services is unable to provide a scheduled micro-group session, families will not be charged for that session.
Individual Sessions
We understand that circumstances occasionally arise which mean a student cannot attend an individual session.
For individual sessions:
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At least 8 hours’ notice: 50% of the scheduled session fee will be charged.
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Less than 8 hours’ notice or non-attendance without notice: 100% of the scheduled session fee will be charged.
This policy applies to student absences including illness, holidays, school activities and other personal circumstances.
Missed sessions cannot ordinarily be rescheduled or made up.
If Jess Manton Specialist Education Services is unable to provide a scheduled individual session, you will not be charged for that session.
Late Arrival
Please ensure your child arrives on time for their scheduled session.
Sessions operate within allocated appointment times and cannot be extended where a student arrives late. Time missed due to late arrival cannot be made up.
Consent to Contact Other Relevant Providers
With parent or guardian consent, information regarding a student’s assessment, learning needs and progress may be shared with other relevant professionals involved in supporting the student.
This may include teachers, school staff, allied health professionals, specialists or other relevant service providers.
Consent may be withdrawn at any time by contacting Jess Manton Specialist Education Services.
Location
In-clinic sessions are conducted at:
The House
Level 1, 110 William Street
Port Macquarie NSW
Parents and guardians may wait in the designated waiting area or leave during the session. If leaving, parents or guardians are asked to return by the scheduled session finish time to collect their child.
For transparency and child-safety purposes, an in-room security camera may operate during sessions. Recordings are securely stored through the relevant cloud-based security service and managed in accordance with our privacy obligations.
Where home, school or online sessions are offered, specific arrangements will be communicated directly with the family.
Online Sessions
Where sessions are provided online, a parent or responsible adult must be present within the home for the duration of the session.
Students should have a suitable area in which to participate and should present to an online session as they would an in-person session.
Your Family’s Safety
We are committed to maintaining high standards of child safety and professional conduct when working with students and their families.
We will take reasonable steps to safeguard the interests, rights, safety and wellbeing of the children with whom we work.
Staff working directly with children will be appropriately recruited and screened and will hold a valid Working with Children Check as required.
Your Responsibilities
By engaging our services, you agree that:
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information you provide about your child and family will be accurate and current;
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you will advise us if relevant information changes;
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fees will be paid in accordance with these Terms;
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you will comply with these Terms of Service; and
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you and your family will engage with our staff in a professional and courteous manner.
We reserve the right to pause or terminate services where reasonably necessary, including where these Terms are repeatedly not complied with or where the safety or wellbeing of students, families or staff may be affected.
Intellectual Property
All original materials created by Jess Manton Specialist Education Services and used in sessions or distributed to students and/or parents or guardians remain the intellectual property of Jess Manton Specialist Education Services unless otherwise stated.
These materials may be used by families for their child’s personal educational use but must not be copied, published, shared, sold or distributed without our written consent.
Media and Promotion
Photos, video or other media identifying a student will only be used for promotional, educational or training purposes where appropriate parent or guardian consent has been obtained.
Parents and guardians may withdraw consent for future use of identifiable media by contacting Jess Manton Specialist Education Services.
Where a parent or guardian voluntarily provides a testimonial, we may seek permission to use that testimonial on our website, social media channels or other promotional materials.
Changes to These Terms of Service
We may amend these Terms of Service from time to time to reflect changes to our services, policies or legal obligations.
Material changes affecting current families will be communicated via email.
Continued engagement with our services following notification of updated Terms will be subject to the updated Terms.
Thank you for the opportunity to work with you and your child.