TERMS OF SERVICE

We’re committed to working with families in a way that’s respectful, professional, and transparent. This Terms of Service outlines how we operate, what families can expect from us, and how we’ll work together to support your child’s learning.
 

We ask all new clients to read this carefully before commencing sessions
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Download the full Terms of Service (PDF)
 

If anything’s unclear, feel free to reach out. We’re always happy to clarify.
 

Key Information

Session Fees and Payments

• Sessions are invoiced weekly and payment is due within 7 days of the invoice being issued.

• Payments can be made via direct bank transfer or Stripe.

• A $20 late payment fee applies to invoices that remain unpaid 14 days after their due date. Services may be paused while an account remains overdue.

• Term bookings are based on a 10-week term aligned with NSW school terms. If a student is withdrawn mid-term, 50% of the remaining scheduled session fees are payable.
   

Cancellations and Missed Sessions

• By enrolling in our service, you reserve a place in a scheduled program for the school term. Because places are limited and students are carefully matched by learning needs, missed sessions cannot be rescheduled or made up.

• Cancellations with:

  • At least 8 hours’ notice: 50% fee

  • Less than 8 hours’ notice or no notice: Full fee

• If we need to cancel, you won’t be charged and we’ll notify you as soon as possible.

Progress and Communication

• Progress updates are provided upon request or when appropriate.

 

Assessment and Reporting

• An initial screener is often conducted before commencing literacy intervention sessions.

• Progress reports are provided upon request or when appropriate.
   

Locations and Safety

• Sessions are provided in-clinic or online.

• A parent or responsible adult must be present in the home during online sessions.

• The in-clinic space uses camera monitoring for safety and transparency.

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Materials and Intellectual Property

• All learning resources created by Jess Manton SES remain our intellectual property and may not be published or distributed without written permission.

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Photos and Observations

• Session photos or videos may be used for promotional or training purposes.

• Parents can opt out at any time by contacting us in writing.

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Changes to Terms

• We may update these Terms from time to time. Any changes will be communicated via email.